Frequently Asked Questions

Processing Time

Our beautiful jewelry is hand crafted, with a lot of attention to detail. Production times vary according to seasonal order volume. Our current processing time is typically one to two business days before shipment.

Order Status + Delivery 

At Wind Blown, we offer FREE shipping with all U.S. orders. First Class shipping includes tracking, so be sure to check your email for your tracking number for specific details.  

Need your order ASAP? We got you. Quicker delivery options are available at checkout. As always, we're here to help! Contact us at customerservice@windblownjewelry.com for expedited shipping options. We would love to work with you to guarantee a delivery time that fits your needs.

How do I track my order?

We offer FREE shipping that includes a tracking for every order. Check your email for your tracking number (be sure to check your spam folder!), or you can login to your customer account here: https://windblownjewelry.com/account

If you have any questions contact us at customerservice@windblownjewelry.com. We’re happy to help!

I think my order is lost!

Let’s track it down. Access your tracking information in your customer account:  https://windblownjewelry.com/account

Follow these steps:

  • Login with the same email address you used at checkout 
  • Select your order to access the details and tracking informationCheck that your delivery address is correct 
  • Use your tracking number to get the latest update for your order 

If you see something wrong, do not hesitate to reach out to us at customerservice@windblownjewelry.com and we’ll be happy to help track down your order for you.

Order Modifications 

Login to your Wind Blown customer account here: https://windblownjewelry.com/account (use the same email address you used at checkout) 

Select the order you’d like to update and reference your order number. As long as your order hasn’t shipped we can get it updated for you. Reach out to customer service at customerservice@windblownjewelry.com and we’ll get your new shipping address and your order on the way to the right address. 

Repairs 

We hope you never need a repair on a design purchased from Wind Blown Jewelry, but if you do, we can help. Just reach out to our team at repairs@windblownjewelry.com. Include a brief description of what happened along with some photos of the damage. We’ll estimate what needs to be done to get your jewelry repaired and back in excellent condition. For complete details please see our repair policy.

Returns

We gladly accept returns within thirty (30) days of receiving your item. To be eligible for a return, your item must be unused and undamaged. All returns are processed and refunded once we receive the item back and inspect that it is in its original condition. Sorry, no returns on final sale items. For complete details please see our return policy.

Wrong Size? 

Great news! We offer FREE returns and exchanges. Simply contact customer support and we’ll create a shipping label for you to return the item. Check out our return policy for more details.